Call Centre Agent - Cape Town
Manpower South Africa
Requirements
- ✓Customer service experience in an office environment - min 2 years
- ✓Excellent communication skills – both verbal and written in English
- ✓Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders
- ✓Calm and composed approach to handling customers in stressful situations
- ✓Strong listening skills and empathy
About this role
Closing Date: 02 May 2026
You'll be working as part of a dynamic incident response team, handling:
Home emergency calls requiring instant remedy and coordination
Property damage claims that may escalate to full insurance claims
Customer support throughout the initial claims process
Multi-stakeholder communication with policyholders, insurers, and contractors
Your role is crucial in providing reassurance and practical support to customers when they need it most.
Working Hours & Flexibility:
We're recruiting for various shift patterns to suit different lifestyles:
Full-time flexi shifts: 7-hour shifts, 5 days per week
Core hours: Between 8am - 8pm, Monday to Sunday
Advance notice: Shift patterns provided at least 6 weeks in advance
Need to be able to start 1 May
This flexible approach allows you to balance work with personal commitments while building a rewarding career.
Ready to apply?
Apply directly on Manpower South Africa's website. Takes a few minutes.
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Call Centre Agent - Cape Town
Manpower South Africa