Call Centre Agent Part Time - Sandton
iStore
Requirements
- ✓Matric Certificate
- ✓South African ID
- ✓At least 1 year of experience in a Call Centre
- ✓Key Attributes:
- ✓Professional
- ✓Friendly
- ✓Confident
- ✓Empathetic
- ✓Good verbal and written skill
- ✓Good Telephone etiquette
About this role
iStore Call Centre Agent Part Time - Sandton
Core Group
Johannesburg, Gauteng
Permanent
Posted 24 March 2026
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Job Details
Division
iStore - Stores
Business Unit
Call Center
Minimum experience
Entry Level
Company primary industry
Customer Services
Job functional area
Customer Service
Job Description
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in
communicating and helping other, this role could suit you.
This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching technical issues
Status queries: Assist customers with queries on all repairs in progress
Call logging all incoming telephonic requests
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Call Centre Agent Part Time - Sandton
iStore