CALL CENTRE OPERATOR (CHAT AGENT)
Rosebank International
Requirements
- ✓Matric (NQF Level 4 Qualification)
- ✓Sales qualification - Ideal
- ✓Experience
- ✓Sales experience (1 Year)
- ✓Key Competencies
- ✓Ability to manage time effectively.
- ✓Attention to detail.
- ✓Customer service orientated.
- ✓Ability to effectively cope with change.
- ✓Deadline-orientated and can work well under pressure.
- ✓Be able to work in a team environment.
- ✓Effective communication skills
About this role
CALL CENTRE OPERATOR (CHAT AGENT)
Advtech
Johannesburg, Gauteng
Contract
Posted 12 May 2026 - Closing Date 18 May 2026
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Job Details
Division
Rosebank International
Business Unit
Call Centre
Minimum experience
Entry Level
Company primary industry
Education Management
Job functional area
Sales
Contract term
7
Job Description
CALL CENTRE OPERATOR (CHAT AGENT)
Join Our Team at IIE Rosebank College
The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.
As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.
Join us on our journey of shaping futures!
Job Purpose:
To recruit new students through the application of the Rosebank College methodology, effective stakeholder relationship management and brand awareness.
Duties & Responsibilities:
Cold Calling
View existing student databases and contact existing students for referrals.
Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
Resurrect in-active students from database.
Contact prospective students to market the brand.
Telephonic Consultations
Make initial telephonic contact with prospective students.
Introduce the brand.
Invite them for telephonic interviews to discuss prospective career options.
Set up telephonic consultations.
Explain the purpose of the interview and the process.
Acquire and capture student's details on the database.
Present the Rosebank College philosophy.
Ask career-specific questions to establish a course of interest.
Discuss the course/s in detail.
Check for understanding.
Respond to the prospects’/ student's queries and concerns.
Advise students/prospects regarding acceptance into Rosebank College
Build rapport with the students during the interview process.
Advise students of the application closing date.
Ready to apply?
Apply directly on Rosebank International's website. Takes a few minutes.
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CALL CENTRE OPERATOR (CHAT AGENT)
Rosebank International