Desktop Support Technician
Treasury ONE
Requirements
- ✓IT Diploma, CompTIA A+ / N+, or equivalent certification (required)
- ✓One to two years’ experience in IT support or a structured service desk environment (preferred)
- ✓Solid working knowledge of Windows desktop environments and Microsoft 365
- ✓Familiarity with Azure or other cloud platforms is advantageous
- ✓Strong analytical and troubleshooting skills
- ✓Clear, professional communication skills, particularly when assisting non-technical users
About this role
Location: Pretoria, Gauteng
epartment: Information Technology
Employment Type:n Full-Time
Minimum Experience: Mid-level
Compensation: Market Related Plus Benefits
We are looking for a Desktop Support Technician to join the IT department at TreasuryONE. This role is suited to a dependable and technically capable professional who takes ownership of their work and delivers consistent, well-structured support in a corporate environment.
The position involves providing first-line technical support across devices, systems, and applications, while ensuring stability, security, and reliability of the IT environment. You will work closely with senior IT staff, gaining hands-on exposure to modern workplace technologies and developing your technical capability further.
Key responsibilities:
Provide prompt and professional support for desktop, laptop, and mobile device issues
Install, configure, and maintain Windows operating systems, applications, and hardware
Troubleshoot Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Assist users with network connectivity, printers, and peripheral devices
Perform basic account administration, including access management and password resets
Support endpoint protection, patching schedules, and routine software updates
Log incidents accurately in the IT ticketing system and maintain clear, structured documentation
Assist with asset management and upkeep of hardware and software inventories
Escalate complex or unresolved issues to senior IT team members when appropriate
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Apply directly on Treasury ONE's website. Takes a few minutes.
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Desktop Support Technician
Treasury ONE