Intern: Customer Care Agent (JHB North)
eMedia Investments
Requirements
- ✓National Senior Certificate (NQF Level 4) – Essential
- ✓Diploma in Contact Centre Management, Communications, Marketing, or Business Management (NQF Level 6) – Essential
- ✓Competencies:
- ✓Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- ✓Intermediate English language proficiency
- ✓Strong customer orientation and effective interpersonal skills
- ✓Ability to manage time and resolve issues efficiently
- ✓Good planning, organisation, and decision-making abilities
- ✓Commitment to continuous learning
- ✓Additional Requirements:
- ✓Must be a South African citizen
- ✓Must be under the age of 35
- ✓Candidates who have previously participated in or are currently engaged in a SETA-funded internship are not eligible
About this role
Intern: Customer Care Agent (JHB North)
2026/06/04
Reference Number
etv248
Description
eMedia, in proud partnership with MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority), is offering a 12-month Internship Programme for the year 2026/2027. Interns will be hosted at e.tv (Pty) Ltd in the position of Customer Care Agent Interns.
Location: Johannesburg
Job Type: Fixed-Term, Internship
About the Job
The individual in this role is required to assist eMedia customers across multiple platforms with inquiries related to our product offerings, including but not limited to Openview, e.tv, and eVOD. This internship provides the opportunity to gain hands-on experience in a dynamic customer service environment, develop interpersonal and communication skills, and build a strong foundation in contact centre operations.
Roles and Responsibilities
Customer Support:
Handling and resolving customer queries, complaints, feedback, and suggestions professionally and timeously.
Providing accurate information on Openview and other eMedia-related products and services.
Managing and responding to inquiries across multiple communication platforms.
Promoting the eMedia and Openview brand through high-quality service delivery.
CRM Interaction Logging:
Accurately capturing and logging customer interactions in the CRM system.
Productivity & Service Quality:
Meeting daily and monthly productivity expectations.
Managing average call handling time between 4 minutes 30 seconds and 5 minutes.
Ensuring service levels are consistently met.
Team Engagement & Development:
Contributing to team success and maintaining positive relationships.
Participating in personal and professional development opportunities.
Completing assessments on products, systems, and procedures with a minimum score of 85%.
About You
Demonstrates mutual respect and builds trust through honesty and ethical conduct
Shows commitment and discipline by fully supporting decisions and pursuing targets with resilience
Communicates openly and clearly while collaborating effectively as a team player
Takes accountability by setting clear goals, involving the right people, and sharing responsibility for results
Applies integrative thinking by generating innovative ideas, drawing logical conclusions, and adapting to change
Ready to apply?
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Intern: Customer Care Agent (JHB North)
eMedia Investments