Case Management Internships (Law / LLB Graduates)
FAIS Ombud
Requirements
- ✓South African citizen with a valid South African Identity document.
- ✓LLB degree.
- ✓PLT (Practical Legal Training) will be an advantage.
- ✓Passion for public service and an interest/desire to work in the Financial Sector.
- ✓Strong academic background.
- ✓Must be able to work in a stressful environment, willing to learn and work extra hours.
- ✓Energetic, self-driven and deadline driven.
- ✓Must be computer literate.
About this role
Closing Date: 06 May 2026
Location: Pretoria, South Africa
In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market. Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Case Management/Adjudication Department and exposed to various competency-based training.
The duration of the programme is twelve (12) months.
Benefits of the programme:
Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
Opportunity to be part of an established statutory office and a Mentorship Programme.
Key Performance Areas:
Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
Stakeholder Engagement: Interact respectfully with all parties involved in the process.
Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
Confidentiality: Maintain the security and confidentiality of case information.
Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.
Communication: Clearly articulate rulings and explain legal concepts effectively.
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Case Management Internships (Law / LLB Graduates)
FAIS Ombud