FirstRand 2027 CA Programme

Closing Date: 31 May 2026

To successfully complete the FirstRand Chartered Accountant training program and qualify as a Chartered Accountant

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity

Identify and escalates potential risks that may lead to increased costs

Prevent wastage and identify process improvements to contain and reduce costs

Adhere to Organisational values and service standards and interact with and communicate with customers accordingly

Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements

Meet set turnaround times while ensuring own availability, reliability and accuracy

Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability

Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service

Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship

Execute own work in accordance with the organisational values and code of ethics

Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution

Identify and escalate risk as normal part of work Investigate new ways to optimise processes

Flag opportunities to migrate to platform and supports the use of technology in process and system improvements

Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality

Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps

Create own personal development plan and review plan with team leader or manager

Understand which competencies and skills are required to be mastered to ensure personal development and performance

Keep abreast of learning opportunities, changing products and trends